Frequently Asked Plumbing Questions

Grand Rapids and West Michigan Plumbing Company, McDonald Plumbing has put together a list of frequently asked questions for your convenience. Please click on your question below or call us if you have a plumbing concern or question that is not answered on this page at 616-698-6771. We are here to help!

What do you charge to come out on a service call?
Do you offer emergency service?
Do you guarantee your work?
What separates McDonald Plumbing from other companies?
Are you a licensed and insured plumbing company?
Can you give me a price over the phone?
What areas do you cover?
Do you specialize in commercial or residential plumbing work?
Should I try fixing my plumbing problem myself?
What should I do if my pipes freeze?
Do you have to dig up my yard or driveway to fix problems?

What do you charge to come out on a service call?

We charge a service fee to send out our expert plumber to your home. We would be delighted to supply you with all the information you will need at this time with a home inspection. We are UPFRONT about our service fee because we feel it is a small amount to ensure you are getting a qualified plumber in your home. In addition, we accept all major forms of credit cards. Call us today to find out about our service fee.

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Do you offer emergency service?

We do offer emergency services and we are available 24 hours a day, 7 days a week to assist when a plumbing emergency arises. Please call 616-698-6771 when you need us. We have live voice response and will respond promptly to all requests.

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Do you guarantee your work?

Yes, we guarantee our work. We stand behind our work and we look forward to building a long-term business relationship with you. Referral business is a cornerstone of our success and reliability and our quality of workmanship is what makes the difference.

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What separates McDonald Plumbing from other companies?

McDonald Plumbing has been in the industry for over 50 years. All of our professional technicians are dedicated to each of our clients and bring a positive work ethic with them to each job. We believe in doing the work right the first time so problems don’t occur later on. We do our best to leave each site clean if not cleaner than when we showed up and conduct ourselves in a manner that is professional so that when you call us you can trust us to get the job done.

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Are you a licensed and insured plumbing company?

McDonald Plumbing is both licensed and insured. We are registered with the State of Michigan as a Licensed Master Plumber. We have over 50 years of experience and have been in business since 1955.

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Can you give me a price over the phone?

We have found that the only way to properly diagnose a plumbing problem in your home or business is to actually see it. The plumber needs to come out and evaluate your problem, do a thorough diagnosis, and give you options for solving your problem and exact prices. Many times our plumber can give you other options to solve your plumbing problems that will save you time and money.

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What areas do you cover?

McDonald Plumbing is conveniently located in the Grand Rapids area and we cover all of West Michigan including all surrounding Grand Rapids MI cities.

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Do you specialize in residential or commercial plumbing work?

We specialize in both residential and commercial plumbing work. Regardless of how large or small your plumbing job is, we can handle it for you promptly and professionally.

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Should I try fixing my plumbing problem myself?

If you decide to take on a plumbing repair problem yourself, you could be making the problem worse and end up needing a plumber to come out in the long run and it could end up costing you more money. Our advice is to assess the problem, contact us and ask us what we think. We will give you an honest expert opinion on the specific matter.

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What should I do if my pipes freeze?

Do not use an open flame to thaw a frozen pipe. This is not only a fire hazard; it could also cause a steam explosion. When pipes are frozen in a home, there is often water available at one faucet but not another. If there is no water at all, the problem may be in the street. Either way, you should contact a professional plumbing company. Call McDonald Plumbing at 616-698-6771 for our professional opinion or to ask us questions.

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Do you have to dig up my yard or driveway to fix problems?

McDonald Plumbing’s trenchless technology gives the homeowner a cost effective alternative to traditional dig methods of pipe replacement but still offer the structural strength of new pipe. This method allows our plumbing technicians to replace underground pipe without disturbing any surface materials such as driveways, sidewalks and floors.

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For any questions not listed on this page please call us at 616-623-6771.