Name:
Date of Service:
Name of your Technician:
Phone Number:
Email Address:
1. When I called in to McDonald, the the person that answered the phone was: A. Friendly and helpful.
B. Average
C. Clearly having a bad day
Comments?
2. My technician was: A. On time
B. Late but I was called
C. Late and didn’t call
Comments?
3. My technician explained and informed me of the service problem... A. In a helpful way
B. Didn’t really explain much
C. Was rude or mumbled something
Comments?
4. Upon explanation of the problem, the technician offered me: (Check all that apply) A. Repair only option.
B. An “upgrade” option.
C. A “replacement” option.
D. A Maintenance Agreement.
E. Nothing was offered. Only an invoice and that was it.
Comments?
5. The charges were explained to me A. In detail.
B. No explanation was needed.
C. Questions I had were not answered well.
Comments?
6. My service problem was completed and... A. It works great.
B. It works, but a mess was left.
C. The service problem was NOT fixed.
Comments?
7. Overall, my experience with the recent work call I had was... A. Just great.
B. About average.
C. Lacking in professionalism
D. So poor I’m considering changing companies
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